Numina
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Effective Date: July 2, 2026

Complaint Policy

Heorhi Talochka is committed to providing a high-quality service. If you are dissatisfied with any aspect of the Numina service, we want to hear from you.

1. How to File a Complaint

Please send your complaint to team@geeksbureau.com with the subject line "Complaint". Include:

  • Your name or the name used during the transaction.
  • Date of the transaction or incident.
  • A clear description of the issue.
  • Any supporting documentation (screenshots, transaction IDs).

2. Acknowledgment

We will acknowledge receipt of your complaint within 2 business days.

3. Investigation and Response

We aim to resolve all complaints within 14 business days. If additional time is needed, we will inform you and provide an estimated resolution date. The maximum resolution period shall not exceed 30 business days.

4. Escalation

If you are not satisfied with our response, you may escalate your complaint by writing to team@geeksbureau.com with the subject line "Complaint Escalation - Numina". A senior member of our team will review your case and respond within 14 additional business days.

5. External Resolution

If the matter remains unresolved, you may seek resolution through:

  • The consumer protection authorities in your jurisdiction.
  • The Polish consumer ombudsman (Rzecznik Konsumentow).
  • The EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
  • The competent courts of Poland.