Refund Policy

All readings provided by the Service are digital products delivered instantly upon purchase. Due to the nature of digital content that is consumed immediately upon delivery, and in accordance with Article 38(13) of the EU Consumer Rights Directive (Directive 2011/83/EU), the right of withdrawal does not apply once the digital content has been fully delivered with your prior express consent and acknowledgment.

You may be eligible for a refund in the following circumstances:

• Technical failure: You paid for a reading but did not receive it due to a technical error on our side.
• Duplicate charge: You were charged more than once for the same reading.
• Unauthorized transaction: The payment was made without your authorization.
• Non-delivery: The reading was not generated or displayed due to a system error.

To request a refund, contact us at team@geeksbureau.com within 14 calendar days of purchase. Please include:

• Your email address used for the purchase.
• The date and approximate amount of the transaction.
• A description of the issue.

We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method (via Stripe) within 5-10 business days.

Refunds will not be issued if:

• The reading was successfully delivered and accessed.
• You simply changed your mind after receiving the reading.
• The refund request is submitted more than 14 days after purchase.

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in restriction of your access to the Service.

If you are a consumer residing in the European Union, your statutory rights under applicable consumer protection laws are not affected by this policy. You may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

For refund inquiries, please contact:

Email: team@geeksbureau.com

Address: Biruty 8/50A, 03-504 Warsaw, Poland